Active Planning Leads Ltd

Name of company

Active Planning Leads

Registered office

The Old Chapel

Suit 10A. 33 Church Street.

Coggeshall 

Essex

CO6 1TX

Contact details

01376 566846

Business ID no.

12395325 Companies House.

VAT no.

12862897

Active Planning Leads is the Data Controller. This is the legal entity responsible for how your personal data is collected, stored and processed.

Managing Your Personal Data

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.

Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.

It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details by ringing us on 01376 566 846

Using Your Personal Data for Direct Marketing Purposes

After filling in our enquiries form on the website we use your email and/or telephone number to send you details of our latest offers and services. When you subscribe to our service we will use your email and/or telephone number periodically to check you are happy with the service you are receiving and also near the end of your subscription we will contact you regarding re-subscription. We hold your personal data for the purposes of our own direct marketing to you for a period of two years from the date of your last subscription or direct enquiry.

Sharing Your Personal Data with Third Party Processors

We do not share your data with any third party processor.

Your Personal Data Rights

Right of Access

You may wish to access a copy of the personal data we hold about you - known as a Subject Access Request.  You can do so by ringing, writing to or emailing us. We will respond to your Subject Access Request as soon as possible and, in any event, within the statutory 30 days.  However, in the event that we need more information from you to verify your identity, which we must do to ensure we disclose your personal data to the right person, the 30 day response period will only commence from the time that we have validated your identity.

Please be aware that for security reasons we do not usually provide details of any bank details that we hold against your account(s).  Please speak to us should you need this additional information.

Right of Rectification

If you believe we have made an error as to the personal data we hold about you, please call us on 01376 566 846 and we will be able to process the correction for you. 

Right of Erasure

You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you.  Your request will always be considered in light of the legal bases that we hold, store and process your personal data and the purpose that we collected your data.  Where the legal bases permits, we will carry out your instruction without undue delay.  Please note, however, that where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.

Right to Restrict Processing

Should you believe that we are processing your personal data in a way that you did not understand or agree to and wish to restrict such processing, please call us and we will be able to assist you.

Right to Object to Processing

You have the right to object to certain types of processing of your personal data. 

Right to Portability

In the event that you wish to move your personal data that we hold on you to another organisation in the form of an excel or csv format, please contact us and we will be able to assist you.

Right to be Informed

You have the right to be informed about the collection and use of your personal data. This is commonly known as a 'privacy statement' or 'privacy policy'. We will provide you with the information about how we collect and use your data in various means, such as by 'just in time' notice provided to you at the time of collecting your personal data and via this Privacy Policy.  Our Privacy Policy is regularly reviewed in line with our business processes.  Any changes to this Privacy Policy will be communicated via email to all active customers. You can ask for a printed copy of our Privacy Policy by contacting us.

Right to Complain to the Information Commissioner's Office (ICO)

You have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled.  For more information, please visit https://ico.org.uk/concerns

How to Contact Us

If you have any questions, comments or complaints about this Privacy Policy or our use of your personal data, please contact us at:

Active Planning Leads. Unit 10A The Old Chapel, 33 Church Street, Coggeshall, Essex CO6 1TX

email: info@activeplanningleads.com

Tel: 01376 566 846

Regulatory authority

ICO UK